Enterprise Class Service Management
Savvis knows that your success depends on the need for ongoing service and support throughout the life of your outsourced IT infrastructure. Consequently, Savvis provides industry standard support to all Savvis clients. There will be times, however, when you will need more support based on your specific business, hardware, software, scale, security, network and growth requirements.
Service Management is designed for enterprise clients that need additional support beyond what is included in the standard Savvis offering of support, consultation, break-fix and training. These additional levels of support are provided by a tightly-bound global network of Savvis personnel with intimate knowledge and training on your environment.
Service Management personnel and general support include:
|Client Service Partner (CSP)
Client Technology Advisor (CTA)
Technical Service Engineer (TSE)
|Lifecycle business partner, general support|
Lifecycle architect, post-sales SE
Crisis manager, hands-on technical support
If you are facing business growing pains, revenue losses and customer dissatisfaction due to IT infrastructure availability, power outages, security breaches and lack of global network connectivity during seasonal and un-planned peaks, Savvis provides a portfolio of Service Management solutions that minimizes site downtime and lost revenue while increasing your positive customer experience and brand loyalty.
The portfolio of Service Management solutions is available to address varying IT requirements.